Privacy Policy

Last Updated: 27/12/2025

This Privacy Policy explains how the mobile application SmartNest ("App", "we", "our", or "us") collects, uses, stores, and protects personal information of users ("you", "your").

By using the App, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information to provide core app functionality:

• Name
• Mobile number
• Email address
• Flat / Unit number
• Building / Wing details
• Society name
• Maintenance bills and payment records
• Complaint / service request details
• Notification and communication records
• Device information (device model, OS version)
• Push notification token (FCM)

Information We Do Not Collect

• Bank account passwords
• Debit or credit card numbers
• Aadhaar or PAN details
• Biometric data

How We Use Your Information

• Creating and managing member access
• Society verification and authentication
• Generating maintenance bills and receipts
• Recording payments and outstanding dues
• Sending society announcements, notices, and alerts
• Complaint and helpdesk management
• Improving app features and performance
• Sending important notifications and reminders

We do not sell or rent your personal information to third parties.

Society Administration & Account Management

Society creation, member addition, member deletion, and role management are handled exclusively through the Admin Web Application.

The mobile App does not provide a self-service option for account creation or deletion. Members must contact their society administrator for any account-related changes.

Data Sharing and Disclosure

Your information may be shared only with:

• Society management committee or authorized administrators
• Authorized society staff
• Trusted service providers for hosting, notifications, or payments (if applicable)

Information may also be disclosed if required by law, court order, or government authority.

Data Storage and Security

We use reasonable technical and organizational safeguards, including secure servers, encrypted data transmission, and restricted access.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information as long as the user remains an active society member or as required for legal, administrative, or audit purposes.

Requests for account deletion or deactivation must be initiated through the society administrator, in accordance with society policies and applicable laws.

Permissions Used in the App

• Storage: Downloading bills and receipts
• Camera / Gallery: Uploading complaint images or profile photos
• Notifications: Alerts, announcements, and reminders

Permissions are used only when required for specific features.

Children’s Privacy

The App is intended for adult members of a housing society. We do not knowingly collect personal information from individuals under the age of 18.

Your Rights

• View and update your profile information within the App
• Request account deactivation or deletion through your society administrator
• Contact support for privacy-related questions or concerns

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be available within the App or through our website.